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Missing Funds

If you’re experiencing issues with missing funds, delayed payments, or transactions that haven’t appeared in your account, this guide will help you identify and resolve the issue.

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Common Causes

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Troubleshooting Steps

1

Check Transaction Status

Verify in Dashboard:
  • Review transaction history
  • Check pending transactions
  • Look for error messages
  • Confirm transaction IDs
2

Verify Transaction Details

Double-Check Information:
  • Recipient address or account
  • Transaction amount
  • Currency type
  • Network selection (for crypto)
3

Check Processing Times

Allow Adequate Time:
  • Refer to expected processing times
  • Consider banking hours and holidays
  • Account for network congestion
4

Search Blockchain (Crypto Only)

Use Block Explorers:
  • Search transaction hash
  • Verify confirmations
  • Check wallet balance
5

Contact Support

Provide Information:
  • Transaction ID or hash
  • Timestamp of transaction
  • Amount and currency
  • Screenshots of issue

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Cryptocurrency-Specific Issues

Common Causes:
  • Low transaction fees
  • Network congestion
  • Unconfirmed transaction
Solutions:
  • Wait for confirmations
  • Check mempool status
  • Consider replace-by-fee

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Bank Transfer Issues

Domestic Transfers

US/Local Issues:
  • Incorrect routing number
  • Account number mismatch
  • Banking holiday delays
  • Daily limit exceeded

International Transfers

Cross-Border Problems:
  • Incorrect SWIFT/BIC code
  • Missing correspondent bank info
  • Compliance holds
  • Currency restrictions

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When to Contact Support

Contact Devdraft support immediately if:
  • Funds are missing after maximum processing time
  • Transaction shows as failed but funds were debited
  • You suspect fraudulent activity
  • Technical error prevented transaction completion
  • Funds were sent to wrong address/account

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Information to Provide

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Prevention Tips

1

Verify Before Sending

Double-Check Everything:
  • Copy/paste addresses and account numbers
  • Verify recipient details
  • Test with small amounts first
  • Save transaction confirmations
2

Monitor Processing Times

Stay Informed:
  • Know expected processing times
  • Check for service announcements
  • Monitor blockchain network status
  • Plan for delays during high volume
3

Keep Records

Document Transactions:
  • Save transaction IDs and receipts
  • Screenshot confirmation pages
  • Keep email confirmations
  • Maintain transaction logs
Most “missing funds” issues are resolved within 24-48 hours as transactions complete processing. Always wait the full expected processing time before escalating to support.